Communicate By Design eLearning Course
Video training. Communicate By Design
Practical tools. Communicate By Design
Communicate By Design eLearning Course
Communicate By Design eLearning Course

Communicate By Design eLearning Course

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Avoidance is the #1 response of leaders when dealing with a difficult situation.

It can be uncomfortable having conversations about unmet workplace expectations and challenges like:

  • Personal hygiene and dress code
  • Attendance and tardiness
  • Workplace bullies, misconduct and inappropriate behavior
  • Underperformance, insubordination or defiance

This self-paced on-demand course and accompanying workbook equips leaders with a proven six-step process for conducting a firm and respectful conversation that results in lasting change.

The six-step process can be used in a wide variety of situations with employees, peers and even your own boss.

The course includes a downloadable participant guide, interactive activities and final exams.

Upon completion of this course, you will:

  • Have increased confidence and competence to effectively conduct difficult conversations.
  • Disarm common predictable responses such as defensiveness and blame-shifting.
  • Understand the importance of setting employees up for success, taking into consideration the responsibilities of the organization, the leader and the employee.
  • Assess situations objectively, minimizing the tendency to automatically place blame on the employee for unmet expectations.


  • One full year of access to the on-demand, self-paced eLearning course
  • Pause, rewind and re-watch at your convenience
  • Practical tools you can use immediately at work and in your personal life.
  • Interactive activities and a final quiz to aid in and measure retention.
  • Free downloadable participant guide ($65 value)